Shipping Policy
Order Fulfillment Information
Shipping + Delivery Process
Mountain Vaporz offers fast & reliable shipping right to your door via USPS Priority Mail including a tracking number so you can keep tabs on your products from the moment your order is placed to when it arrives.
1. Select your products, enter your delivery address, verify your identity, select your shipping method, and complete your order.
2. You'll receive a confirmation email when we get your payment, and another when your order is shipped (including tracking).
3. Wait for your order to arrive. We have excellent delivery rates, but if you need help with your order, contact us!
4. Enjoy your products! We only stock the highest quality items available, so you know you're always ordering the best!
In-Store Pickup Overview
Are you local? Want to pick up your order from our store? No problem! When checking out, select “In-Store Pickup” as your shipping option. See you soon!
1. Select your products, enter your billing address, verify your identity, select your shipping method, and complete your order.
2. You'll receive a confirmation email when we get your payment, and another when your order is ready for pickup.
3. Pick up your order! Visit the store you selected when you placed your order, show your order receipt, and get your products.
4. Enjoy your products! We only stock the highest quality items available, so you know you're always ordering the best!
Shipping Availability
We only ship to addresses located in the United States. Due to the unique nature of the products we sell and our ever-evolving legal landscape, we keep an list of each state’s restrictions on this page based on the type of product. While we do our best to ensure this list is up-to-date, it’s always a good idea to confirm your state & locality’s laws & regulations for all products you order.
2018 Farm Bill
Under the provisions of the 2018 Farm Bill, it is federally legal for us to ship our products to all 50 United States. This bill explicitly allows shipment of every product we sell. However, the Farm Bill is enforceable only on the federal level, and is can be superseded by state law.
Returns & Exchanges
Our Returns Policy is straightforward and designed with your satisfaction in mind. Refunds, exchanges, or store credit are available only if your order is lost during shipping or arrives damaged or defective. To initiate the process, please reach out to us through our support ticketing system – we’re here to assist you every step of the way!
Frequently Asked Questions
Orders are typically processed within 1-2 business days, with shipping times varying by location. Most domestic orders arrive within 3-7 business days, though delays may occur during peak seasons. You’ll receive a tracking number once your order ships!
Absolutely! We use industry-standard encryption to protect your data and transactions. Our website is PCI-compliant, ensuring your payment details are safe, and we never share your personal information with third parties.
If your order is lost or arrives damaged/defective, we offer refunds, exchanges, or store credit. Please contact us via our support ticketing system to start the process, and we’ll take care of it promptly.
Yes! Once your order is shipped, we’ll email you a tracking number. You can monitor its progress directly through the carrier’s website using the link provided.
We’re here to help! Simply give us a call during normal business hours or reach out through our support system at any time. Our team will respond quickly with the info you need to make the best choice for your situation.
