Hey there! Welcome to our Privacy Policy. We’re thrilled you’re taking the time to read this—it’s not just legal jargon; it’s our promise to you about how we handle your personal information with the utmost care and respect. At Mountain Vaporz, we’re all about building trust from the ground up. Running our own website means we’re in full control, and that allows us to prioritize your privacy like it’s our own. We don’t sell, share, or play games with your data…period. Instead, we focus on creating a seamless shopping experience that’s secure, transparent, empowering, and FUN. Think of this policy as a heartfelt conversation over coffee, where we lay it all out so you can shop with confidence. Let’s dive in!

1. Who We Are + What This Policy Covers

We’re Mountain Vaporz, a passionate team behind this business and website. Our site is where you can discover and purchase eLiquid, Legal Hemp, Kratom, Smoking/Vaping Supplies, Medicated Edibles, and SO much more! This Privacy Policy applies to all interactions with our website, including browsing, making purchases, signing up for newsletters, reaching out to us via contact forms, opening support tickets, or hitting us up via live chat.

We crafted this policy to be comprehensive yet approachable because we believe privacy isn’t just a checkbox—it’s the foundation of a great relationship. We’ll explain what data we collect, why we need it, how we protect it, and your rights in managing it. If anything changes (life happens!), we’ll update this page and let you know. This version is effective as of September 9, 2025.

2. The Information We Collect

In the spirit of full transparency, let’s talk about what we gather. We only collect what’s necessary to make your experience smooth and personalized—nothing more, nothing less. Here’s the breakdown:

Personal Information You Provide Directly

  • Account & Profile Details: When you create an account, place an order, or subscribe to our updates, you might share things like your name, email address, shipping address, phone number, and billing information. This helps us process your orders efficiently and keep you in the loop about your purchases.
  • Authorize.net, our trusted payment processor, which handles everything securely through tokenization. That means your payment data is encrypted and tokenized right at the gateway—poof, it’s never in our hands!
  • AgeChecker.net, our secure age verification partner, confirms your identity before we can approve your order(s) due to the nature of the products we sell. We are legally obligated to prevent the sale of ANY restricted products to minors (in our case, those under 21) or those located outside the United States of America. As such, we’ve integrated AgeChecker.net’s platform to verify that every purchase fully complies with the law. During the encrypted checkout process, you’ll be required to enter some basic information into a popup served by AgeChecker.net. If your data can’t be confirmed with this information alone, they’ll ask you to upload a pic of your Driver’s License/Passport/State ID card (along with a matching selfie 🤳) to finalize verification. Look, we know this sounds like a lot, but we’re confident you’ll find AgeChecker.net’s process so quick & easy, your dog (or cat) could do it. We chose AgeChecker.net based on their stellar track record for age verification accuracy & excellence in safeguarding private customer data every step of the way. If you’re interested in learning more, AgeChecker.net’s Privacy Policy is located right here. Note: they’ll promptly delete your personally-identifiable information upon request (if they’re not required by law to store it, of course).
  • Communication Data: If you chat with us via email, contact forms, or support tickets, we’ll keep records of those interactions to provide top-notch service.
  • Marketing Preferences: Signing up for our newsletters or promotions? We’ll note your email and any preferences you share so we can send you tailored content that actually excites you.

Information We Collect Automatically

  • Browsing & Usage Data: As you navigate our site, we might collect details like your IP address, browser type, device information, pages visited, and how long you spend on them. This helps us understand what resonates with our visitors and improve the site.
  • Cookies & Similar Tech: We use cookies (those tiny data files) to remember your preferences, like items in your cart or login status. Some are essential for the site to function, while others help with analytics. Don’t worry—we’ll cover cookies in more detail below. You can always manage them through your browser settings.
  • Log Files: Standard stuff like access times, referring websites, and error reports to keep things running smoothly.

Information from Other Sources

Occasionally, we might get data from public sources or partners, but only if it aligns with this policy and enhances your experience (e.g., verifying shipping addresses for accuracy). Rest assured, we don’t engage in any shady data practices.

We keep things minimal: If we don’t need it, we don’t collect it. And, since everything is self-hosted on our secure servers, your data stays right here with us.

3. How We Use Your Information

We’re not data hoarders—we use what we collect purposefully and responsibly to make your time with us enjoyable. Here’s how:

  • Fulfilling Your Orders: Processing purchases, shipping products, and handling returns or refunds. This includes confirming your identity to prevent fraud.
  • Customer Service Magic: Responding to your questions, resolving issues, and providing updates on your orders.
  • Personalization & Improvements: Analyzing trends (anonymously, of course) to refine our site, suggest products you might love, or fix bugs that could frustrate you.
  • Marketing with a Personal Touch: Since our marketing is all self-hosted, we might send you emails about promotions, new arrivals, or exclusive deals based on your past interactions. But hey, you’re in control—opt out anytime, and we’ll respect that without a fuss.
  • Legal & Security Reasons: Complying with laws, protecting our rights, or investigating potential misuse of the site.

We never use your data for automated decision-making that could significantly affect you, like profiling for credit checks. It’s all about enhancing your shopping journey in a way that feels genuine and helpful.

4. Sharing Your Information? Not On Our Watch

Privacy is sacred to us, so let’s be crystal clear: We do not sell, rent, or share your personal information with third parties for their marketing purposes. Ever. Here’s the limited scoop on when and why we might disclose data:

  • Service Providers: We team up with trusted partners like shipping carriers (e.g., USPS or UPS) to deliver your goodies or analytics tools to understand site traffic. These folks only get what they need and are bound by strict confidentiality agreements.
  • Authorize.net handles payments securely—we pass along the basics for transaction approval, but your sensitive details stay tokenized and safe.
  • Legal Obligations: If required by law, such as a court order or to prevent harm, we’ll comply—but we’ll push back if it feels unwarranted.
  • Business Transitions: In the unlikely event of a merger or sale, your data would be protected under similar privacy standards.

That’s it. No data brokers, no ad networks, no nonsense. Your info stays in our trusted circle.

5. Keeping Your Data Secure

Security isn’t an afterthought—it’s woven into everything we do. We use SSL encryption (that little padlock in your browser) for all data transmissions, ensuring your information travels safely from your device to our servers. Our self-hosted setup is a digital fortress – complete with regular updates, bulletproof firewalls, 2FA, multi-layered access controls, and real-time monitoring for threats.

Employees only access user account data on a need-to-know basis, and we train them to handle it like it’s their grandma’s secret recipe. In case of a breach (knock on wood), we’d notify you promptly as required by law (and general decency).

Remember, no system is invincible, but we’re 100% committed to best practices to minimize risks. You can help by using unique, strong passwords and keeping your devices & network secure.

6. Your Rights + Choices

You’re the boss of your data! We empower you with these options:

  • Access & Update: Want to see what we have? Email us at [your contact email], and we’ll provide a copy or let you tweak inaccuracies.
  • Deletion: Ready to say goodbye? Request erasure, and we’ll wipe what we can (some records might stick around for legal reasons).
  • Opt-Outs: Unsubscribe from marketing emails via the link in any message, or manage cookie preferences in your browser.
  • Do Not Track: We honor browser DNT signals where applicable.
  • International Users: If you’re in the EU or elsewhere with GDPR-like laws, you have extra rights like portability— just reach out.

We’ll respond to requests within 30 days, free of charge (unless it’s excessive). No discrimination for exercising your rights—we value your trust too much.

7. Cookies, Tracking, and Analytics

Cookies make the web go ’round, but we use them thoughtfully. Essential ones keep the site functional (e.g., remembering your cart), while performance cookies help us gauge what’s working via tools like Mautic, Independent Analytics, and Matomo. We don’t use third-party trackers for ads or analytics.

You can block or delete cookies anytime—check your browser settings. Note that opting out might limit some features, but we’ll still respect your choice.

8. Children’s Privacy

Our site isn’t aimed at anyone under 13 (or 16 in some regions). We don’t knowingly collect data from children. If we discover any, we’ll delete it pronto. Parents, if you spot something, contact us immediately.

9. Changes to This Policy

We’ll evolve this policy as our site grows or laws change. Any updates will be posted here with the new effective date. For major shifts, we’ll email you and/or pop a notice on the site. Keep checking back—your continued use means you’re cool with the changes.

10. Get in Touch

Questions? Feedback? We’re all ears! Reach us at privacy@mountainvaporz.com or give us a call (570) 629-3219 during business hours. We promise a prompt, friendly response because we know a strong community thrives on open dialogue & transparency.

Thanks for trusting us with your privacy. We’re honored to have you as part of our journey, and we can’t wait to wow you with our products. Shop safe, shop happy!

Mountain Vaporz, LLC
MountainVaporz.com
Last Updated: September 9th, 2025